FAQ

/FAQ
FAQ 2019-07-27T06:15:03+00:00
  • Awesome tours

  • Meeting point: Grote Markt next to the statue of Coster

  • Tip based

What will we see on the Free Tour? 2019-07-24T12:07:10+00:00

Every guide is different, and will tell you about his or her own Haarlem. Next to their personal stories, the tour always covers:

  • Windmill de “Adriaen”
  • A special story on tulips, our favourite flowers
  • Secret gardens
  • De Groote Markt
  • Frans Hals, Haarlem’s famous painter
Is the tour route wheelchair accessible? 2019-07-24T11:40:49+00:00

Yes, some areas have stairs, but it’s possible to go around them and visit the sites by wheelchair acces. We must admit, however, that the small stone roads are not the most comfortable for people in wheelchairs. If you are willing to bear that for two hours, you can have a great tour with us.

Is the tour suitable for children? 2019-07-24T12:03:40+00:00

Yes, very much. The tour contains one hour walking, one hour talking, a distance and time that are comfortable enough for kids. 

What languages are the tours given in? 2017-08-01T15:40:08+00:00

We now give all the tours in English.

Do you stop for any breaks? 2019-07-24T11:53:52+00:00

The duration of the tour is around 2 hours so we don’t stop for any break. We can make a quick toilet break if anyone needs to. We don’t stop for food or drinks.

Is there a maximum number of people allowed on the tour? 2019-07-24T12:14:54+00:00

We like to keep the groups small. So if you want to be sure to join the tour and book a spot on our website right away.

What if I am late for the tour? 2019-07-24T12:16:23+00:00

We sometimes leave 5 minutes later (not a guarantee, though) so please be on time! It is not possible to catch up with the tour once we have started.

What time do I need to show up for the tour? 2017-08-01T14:53:07+00:00

We recommend all participants arrive 10 minutes before the tour starts. Of course, you will not miss the tour by coming just on time.

What is The Free Tour system? 2019-07-24T12:19:02+00:00

“Free Walking Tours” is the title given to tours that work on a donation basis (at the end you can give the guide what you feel the tour was worth). In our small company, we are confident enough to let you decide the value of the tour. You can not get a fairer system and this ensures that our guides give their best service every tour.

I went on a tour and we took a group picture, where can I see it? 2017-08-01T15:15:08+00:00

We post the picture every after the tour around eight o’clock in the evening. You can find the picture on our Facebook page.

So how do you guys make money? 2017-08-01T14:29:14+00:00

The only source of income the guides have is the tips that generous people think that they’re worth after having taken the awesome tour. We don’t get sponsored by the city or anyone else. Any tip is accepted of course, in this way, anyone can join no matter what your travel budget is.

I’m a teacher with a school class, can we come to the tour? 2018-03-22T16:06:30+00:00

Our Free Tours are aimed at individual visitors and small groups and we try to keep our groups small, so please contact the guides and ask for a private tour instead.

How do I book a private tour with you? 2019-07-24T12:22:02+00:00

For the time being, you can write us an email with the following details:

  • Date of the tour
  • Start time (tour ends about 2 hours later)
  • Start location If your hotel is in the center otherwise we start at De Groote Markt
  • Your phone number
  • Size of the group
  • Any special request

Please send us your inquiry here and we will respond within 24 hours.

How far will we be walking? 2017-08-01T15:39:17+00:00

From start to end, it will be a little over 3 km or about 2 miles.

How long does the tour last and where does it end? 2019-07-24T12:23:58+00:00

The tour takes about 2 hours and we end up at De Groote Markt, the same spot where we start the tour. In this way, you won’t get lost!

There’s no tour scheduled when I’m in Haarlem! What should I do? 2019-07-24T12:24:58+00:00

That really sucks and we’re sorry! However, you can ask our guides for a private tour, which costs money but is absolutely excellent! If you’re interested, send an email

Can I leave before the tour ends? 2017-08-01T14:39:41+00:00

Sure you can. You’re free to join and free to leave. We only ask you to let your guide know so we don’t have to look for you.

Do I need to make a reservation? 2019-07-24T12:27:40+00:00

We strongly recommend making a reservation. In this way, we know how many people will book join the tour. So if necessary we will be there with more guides. If the tour is full you may have to join the next tour. So please click here to book a tour to secure a spot.

How do I recognize the guide? 2019-07-24T12:28:29+00:00

Look for a tall Dutchman holding a white umbrella next to the statue of Coster at de Groote Markt

When do the tours run? 2019-07-24T12:29:20+00:00

Tours haven’t started yet but coming soon!

Can I take my dog on the tour? 2018-05-29T10:19:39+00:00

Yes, your furry pets are most welcome to join our tour! 

What if it rains or snows? 2017-08-01T15:43:05+00:00

We operate with the motto ”Rain or snow we always go!” So we will always be there. The tour runs as scheduled.

There is no such thing as bad weather just bad clothing!

What if only a few people show up? 2019-07-24T12:31:41+00:00

Then you’ll be able to hear the guide better! As long as at least 1 person shows up and wants to take the tour, it’s on!